Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged or not in its original condition, we reserve the right to deny a return.
How to Initiate a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within the 30-day window to be considered valid.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain number of days for the refund to appear on your account, as processing times may vary by financial institution.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product while maintaining our return policy standards.
Non-Returnable Items
Some items are non-returnable, including but not limited to opened or used products, custom orders, and gift cards. If you have questions about whether an item is returnable, please reach out to us before making a purchase. We will provide clarification on any specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. All communication will be handled through email only, so please allow time for a response.